Refund Policy

1. The 30-day money-back guarantee

New clients are covered by a 30-day money-back guarantee, running from the date of your first payment.

If you are not satisfied within those 30 days, tell us and we will refund your monthly service fee for that first month in full. You do not need to justify the decision, and there is no penalty for making it.

The guarantee is available once per client, on the first month of an engagement.

2. What the guarantee does not cover

The guarantee covers our monthly service fee. It does not cover the charges below, and we would rather that were clear before you pay than after you ask:

• The one-time setup and onboarding fee. This pays for work delivered up front, including list preparation, account setup, and campaign build, and it is complete before your first campaign sends.
• Advertising spend. Your ad budget is passed through to the advertising platform, such as Google, without markup. Once it has been spent it has left our hands as well as yours, and we cannot recover it from the platform in order to refund it to you.
• Performance fees on bookings already delivered. Where your agreement includes a fee tied to bookings generated, fees on bookings that reached your calendar are earned and are not refunded.

3. After the first 30 days

We work month to month. There is no long-term contract, and no cancellation fee at any point.

You can cancel at any time by emailing support@pavyy.com. Cancellation takes effect at the end of the billing month you are currently in, and we keep delivering the service through to that date.

Monthly fees are charged in advance for the month ahead. After the first 30 days, a month that has already begun is not refunded on a partial basis, because the campaign work for it is already underway. You will not be charged again after you cancel.

4. If we have not delivered

Separate from the guarantee, if you believe we have not delivered what your agreement provides for in any month, raise it with us within 7 days of the end of that month. We will look into what happened and, where we agree the work was not delivered, refund the fee for it. This applies at any point in an engagement, not only in the first 30 days.

5. How to request a refund

Email support@pavyy.com from the address associated with your account, and include your business name and the reason for the request. A phone call to +1 469-966-8165 works too, though we will ask you to confirm in writing so there is a record for both of us.

We aim to acknowledge every request within 1 business day.

6. How refunds are paid

Approved refunds are issued within 5 to 10 business days, to the original payment method. How quickly the money appears after that depends on your bank or card issuer, and is outside our control.

7. Before you file a chargeback

Please contact us first at support@pavyy.com. Nearly every dispute we have seen came down to a misunderstanding that a single email resolved, and we would rather fix the problem than have a payment processor arbitrate it. If your request falls within this policy, we will refund you without a chargeback being needed to force it.

8. Contact

PAVYY LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email support@pavyy.com, phone +1 469-966-8165.