Terms of Service

1. Who we are

PAVYY LLC is a limited liability company registered in Wyoming, United States, operating at PAVYY LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Throughout these terms, "Pavyy", "we", and "us" mean PAVYY LLC. "You" and "client" mean the business engaging our services.

You can reach us at support@pavyy.com or +1 469-966-8165.

2. What we provide

Pavyy provides marketing services to auto detailing, ceramic coating, and paint protection film businesses. Depending on what you have engaged us for, that may include:

• Customer reactivation campaigns run against a customer list you provide, by text message and email
• Reputation management, including review monitoring and response
• Google Ads campaign setup and ongoing management
• Website design and build

3. Text messages from us

Program description: PAVYY LLC sends appointment reminders, booking confirmations, service updates, follow-ups, and occasional promotional messages by SMS to people who provide their mobile number through our website chat widget, booking calendar, or forms.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any service.

Reply STOP to any message to unsubscribe at any time. Reply HELP for assistance, or contact support@pavyy.com or +1 469-966-8165. Mobile carriers are not liable for delayed or undelivered messages.

4. Fees and billing

Your fees are set out in the written service agreement or proposal you accepted. Depending on the engagement, they may include any combination of the following:

• A one-time setup and onboarding fee, charged before work begins
• A recurring monthly service fee, charged in advance for each billing month
• A performance fee tied to bookings generated, where your agreement provides for one
• Advertising spend passed through to the relevant advertising platform, covered in section 7

5. Term, cancellation, and refunds

We work month to month. There is no long-term contract and no cancellation penalty.

You may cancel at any time by emailing support@pavyy.com. Cancellation takes effect at the end of your current billing month. We will continue to deliver the service you have already paid for through to the end of that period.

New clients are covered by a 30-day money-back guarantee on the monthly service fee. The guarantee, and the specific charges it does not cover, are set out in full in our Refund Policy, which forms part of these terms.

6. Your customer list and marketing consent

This section matters more than any other in these terms.

Our reactivation service works by contacting people who are already your customers. You provide that list. You remain the sender of record for those messages, and we act on your instruction.

By providing a customer list to Pavyy, you represent and warrant that:

• The list belongs to your business and was collected lawfully in the ordinary course of serving those customers
• You hold the consent required under applicable law, including the Telephone Consumer Protection Act, to send marketing text messages to each mobile number on the list
• You hold the consent or established business relationship required under the CAN-SPAM Act to send marketing email to each address on the list
• You have honoured every prior opt-out, do-not-call, and unsubscribe request, and have removed those contacts from the list before giving it to us
• You will notify us promptly if any contact opts out through a channel we do not control, such as a phone call to your shop

7. Advertising spend

Where we manage paid advertising for you, your advertising budget is passed through to the advertising platform, such as Google. It is not a Pavyy fee and we do not mark it up.

Advertising spend is not refundable once it has been spent. Once your budget has been delivered to the platform and the ads have run, that money is beyond our reach as much as it is beyond yours. This applies regardless of campaign performance, and regardless of any guarantee covering our own fees.

Wherever practical, advertising accounts are created in your name and remain your property. If we part ways, you keep the account, the campaign history, and the data in it.

8. Results are not guaranteed

Our marketing materials cite figures such as a 20 to 30 percent increase in bookings, and reference industry benchmarks including the relative cost of reactivating an existing customer versus acquiring a new one. These are directional benchmarks drawn from industry data and typical outcomes. They are not a promise, a projection, or a guarantee of what your business will achieve.

Results depend on factors outside our control, including the size and quality of your customer list, your pricing, your capacity to take bookings, your service area, seasonality, and how you handle the enquiries we generate. No specific result, revenue figure, or return on investment is guaranteed.

Where we offer a money-back guarantee, that guarantee is a refund of fees as described in our Refund Policy. It is not a warranty of performance.

9. Your responsibilities

To let us do the work, you agree to:

• Provide accurate business information, and your customer list in a usable format
• Give us the access we need to the accounts and platforms involved, and tell us promptly when that access changes
• Respond to bookings and enquiries our campaigns generate, since we cannot convert a lead you do not answer
• Review and approve campaign content where your agreement calls for approval
• Comply with all laws applicable to your business, including licensing, advertising, and consumer protection rules in your state

10. Intellectual property

You keep ownership of everything you bring: your brand, your logo, your photography, your customer list, and your business data. You grant us a limited licence to use those materials solely to deliver the services during the term of our engagement.

We keep ownership of everything we bring: our campaign frameworks, message templates, internal tooling, processes, and know-how. Work produced specifically for you, such as a website we build or ad copy we write for your shop, becomes yours once it has been paid for in full.

11. Confidentiality

Each of us will treat the other party’s non-public business information as confidential, and will not disclose it to third parties except to the service providers needed to deliver the work, or where the law requires disclosure. Your customer list is confidential, is never shared with another client, and is never sold.

12. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to these terms or the services is limited to the fees you paid us in the three months immediately preceding the event giving rise to the claim. Advertising spend passed through to a platform is not included in that calculation, as it was never our fee.

Neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business opportunity, even if advised such damages were possible.

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for fraud.

13. Indemnity

You agree to indemnify and hold Pavyy harmless from claims, penalties, and costs, including reasonable legal fees, arising from a breach of the representations you gave in section 6, or from the content or lawfulness of the customer list you supplied. If a claim is brought over a message sent to a contact on your list who had not consented, that claim is yours to answer.

14. Suspension and termination by Pavyy

We may suspend or end an engagement if fees go unpaid, if we are given a customer list we have reason to believe was not lawfully collected, if we are asked to send messages we believe would breach applicable law, or if continuing would expose either of us to legal risk. Where the circumstances allow it, we will tell you what the problem is and give you the chance to fix it first.

15. Changes to these terms

We may update these terms as our services change. The date at the top of this page shows the most recent revision. If a change materially affects an active engagement, we will tell you by email before it takes effect. Continuing to use the services after that point means you accept the revised terms.

16. Governing law

These terms are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. Any dispute arising under them will be brought in the state or federal courts located in that state, and both parties consent to that jurisdiction.

17. Contact

Questions about these terms can go to support@pavyy.com, or by post to PAVYY LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.